Customer Ratings
Customer Rating Approval helps make sure that feedback shared about customers is reviewed before it is shown on the platform.
This process helps keep ratings fair, respectful, and trustworthy.
On This Page
- Why Customer Rating Approval is important
- Features
- Steps in Customer Rating Approval Process
- Rating Visibility on Storefront
Why Customer Rating Approval Is Important
Customer Rating Approval helps to:
- Allow vendors to share feedback about customers
- Ensure ratings follow platform rules
- Prevent incorrect or inappropriate ratings
- Build trust between vendors and customers
- Control which ratings appear on the storefront
Features
- Vendors can submit ratings for customers
- Admin reviews each rating before approval
- Option to approve or reject ratings
- Clear status for each rating (Pending, Approved, Rejected)
- Only approved ratings are shown on the storefront
Steps in Customer Rating Approval Process
- Vendor submits a rating for a customer after an order is completed
- Admin opens the Customer Rating Approval section
- Admin reviews the rating and order details
- Admin approves or rejects the rating
- If approved, the rating becomes visible on the storefront
Rating Visibility on Storefront
- Only approved ratings are displayed
- Rejected ratings are not shown
- Pending ratings remain hidden until reviewed